Privacy Policy

This Privacy Policy applies to all personal data obtained by us through your use of our platform (“Platform”). It does not apply to any websites or services operated by Restaurants or third parties.

1. Who We Are

We are FoodOye, an online ordering platform facilitating food orders between customers and Restaurants. We act solely as a marketplace and are not involved in food preparation, delivery, or payment processing.

2. Types of Personal Data We Collect

• Contact & Account Data: Name, email, phone, delivery address, CNIC and NTN details for Restaurants.
• Order Data: Order history, selected Restaurants, preferences.
• Device and Usage Data: IP address, browser type, device information for analytics and security.
• Cookies and Tracking: To enhance user experience and maintain session state.

3. How We Use Your Data

• To facilitate placing and tracking orders with Restaurants.
• To improve the Platform’s functionality, content, and design.
• To send promotions, offers, or updates (where permitted by you).
• To ensure Platform security and detect abuse or fraud.

4. Data Sharing & Disclosure

We may share your data with:

• Restaurants: Order-related details needed for fulfillment.
• Service Providers: For hosting, analytics, or customer support.
• Legal Compliance: When required by law or legal processes.

5. Data Retention

Personal data is retained only as long as necessary for operational purposes or legal obligations. You may request deletion of your data, subject to retained information for compliance or recordkeeping needs.

6. Your Data Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information.
• Restrict or object to processing.
• Withdraw consent at any time.

To exercise these rights, contact us at: contact@foodoye.pk.

7. Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

8. Third-Party Links

Our Platform may link to third-party websites or services not governed by this Privacy Policy. We are not responsible for their privacy practices—please review their policies separately.

9. Children’s Privacy

Our Platform is not intended for use by minors under the age of 18. We do not knowingly collect data from anyone under that age. If you become aware of such collection, please contact us.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated "Effective Date." Continued use of the Platform constitutes acceptance of those changes.

11. Contact Us

For questions or concerns about this Privacy Policy, please reach out at: contact@foodoye.pk.